At Apelila Jewelry, we want you to enjoy your jewelry for as long as possible. We understand that accidents happen, and we're happy to help with repairs whenever we can.

Our 60-Day Limited Warranty

All Apelila jewelry is covered by a 60-day limited warranty beginning on the original purchase date.

During this period, we offer complimentary repair or replacement for eligible manufacturing defects and accidental physical damage.

This includes issues such as:

• Broken chains, clasps, or connections

• Loose or detached components

• Accidental breakage or physical damage

• Defects in materials or workmanship

Apelila will determine whether to repair or replace an eligible item based on its condition and availability.

All warranty claims are subject to review and inspection.

What's Not Covered

Our warranty does not cover:

• Normal cosmetic wear and tear, including scratches, scuffs, and gradual fading

• Lost or stolen jewelry

• Damage caused by third-party repairs or alterations

• Damage resulting from improper cleaning or chemical exposure

Premature or significant discoloration reported within 60 days will be evaluated individually.

If a charm, pearl, stone, or other component becomes detached and is lost due to a possible manufacturing defect, we will review the claim on a case-by-case basis.

Third-party repairs or alterations do not automatically void coverage for unrelated issues.

Tarnishing & Discoloration

Some changes in the appearance of jewelry can occur naturally over time due to wear, moisture, cosmetics, chemicals, and environmental exposure.

Normal oxidation, gradual fading, and discoloration resulting from improper care are not covered by our warranty.

However, if you experience premature or significant discoloration within 60 days of purchase, please contact us.

We'll review the circumstances and determine whether a repair or replacement is appropriate.

Repairs After 60 Days

If your jewelry needs attention after the warranty period, we're still happy to help.

Paid repairs may be available depending on the condition of the jewelry, the type of damage, and the availability of replacement components.

Repair costs are determined individually. We'll provide a quote for your approval before beginning any paid repair.

Not all jewelry can be repaired, and some designs or components may no longer be available.

How to Request a Repair

To request a repair or submit a warranty claim, please email contact@apelilajewelry.com.

Please include:

• Your name and order number, receipt, or other proof of purchase

• A description of the issue

• Clear photos of the damaged jewelry, when available

We'll review your request and provide instructions for the next steps.

Please do not mail jewelry to us before receiving approval and mailing instructions.

Customers on Oahu may also arrange to drop off approved repairs at participating Apelila pop-up markets.

Proof of Purchase

To qualify for complimentary warranty coverage, we must be able to verify the original purchase date.

We accept receipts, order numbers, or other verifiable purchase records, including purchases made at our pop-up markets.

Customers without verifiable proof of purchase may still request paid repairs when available.

Repair Shipping

Customers are responsible for shipping jewelry to Apelila for inspection or repair.

For approved warranty claims within 60 days, Apelila will cover the cost of returning the repaired or replacement jewelry to the customer.

For repairs outside the warranty period, customers are responsible for shipping costs in both directions, in addition to applicable repair fees.

Local customers may arrange drop-off and pickup at participating Apelila pop-up markets with prior approval.

Repair Timeframes

Repair times vary depending on the nature of the damage, complexity of the repair, and availability of replacement components.

Once we receive and assess your jewelry, we'll provide an estimated repair timeframe.

Some repairs may require additional time. We appreciate your patience while we work to resolve the issue.

Items That Cannot Be Repaired

If an item qualifies for warranty coverage but cannot reasonably be repaired, Apelila will provide a replacement when available.

If a replacement is unavailable, we will issue online store credit for the affected item, subject to applicable consumer protection laws.

For items outside the warranty period, replacement or store credit is not guaranteed.

Additional Terms

Warranty claims are subject to inspection and eligibility review.

Apelila reserves the right to determine the appropriate repair or replacement method based on the condition of the jewelry and availability of materials.

This warranty is separate from our standard 14-day return policy.

For information about standard returns, exchanges, and store credit, please review our Return & Exchange Policy.

Nothing in this warranty limits any rights or remedies available under applicable consumer protection laws.

Contact Us

For warranty questions or repair requests, please contact:

contact@apelilajewelry.com